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Sales automation

Tasks: follow-ups with due dates

Answer: Tasks are follow-up to-dos attached to individual leads with priority and due dates. Overdue items are listed; they do not auto-complete or block other work.

Create to-dos for individual leads with priorities and due dates, list overdue items, and check them off as you work.

The Tasks view lists follow-up to-dos. Tasks are linked to a specific lead, carry a title, due date, and priority, and appear both here and on the lead's own detail drawer. Overdue items are listed; they do not auto-complete or block other work.

Create a task

  1. 1Open the Tasks view and click New task.
  2. 2Give it a title (for example, 'Follow up on proposal').
  3. 3Attach it to the relevant lead, set a due date, and choose a priority: High, Medium, or Low.
  4. 4Save. The task now shows in the list and in that lead's Tasks tab.

Work the list

  • Priority colors — High, Medium, and Low are color-coded so urgent items pop.
  • Overdue labels — tasks past their due date are flagged. They stay on the list until you complete or delete them.
  • Complete — check a task off. The default Pending filter hides it; switch to Completed or All to see it. Uncheck to restore it as pending.
  • Delete — remove a task that's no longer needed.
Pro tip: Tasks shine when paired with automations. You can build a workflow that creates a medium-priority task when a lead changes status — for example, 'When a lead becomes Qualified, create a task: follow up.' That title is yours to type; the workflow does not book a Product Demo. Workflows always create tasks at medium priority. See the Automations tutorial.

Next steps